Returns & Refunds Policy

We want you to love your Wildish purchase. If it's not quite right, we're happy to help.

30-Day Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition you received it.

• Be returned with any original tags and packaging.

• Be accompanied by your order confirmation or proof of purchase.

To start a return, please email hello@wildishclub.co.uk.

Please do not send items back without contacting us first, as we may be unable to process your return.

Return Address

Wildish
The Cottage
Lofthouse
Harrogate
HG3 5RZ
United Kingdom

Return Shipping

UK Orders

• Orders over £100 qualify for a free returns label.

• For orders under £100, you are responsible for the cost of returning the item unless the item is faulty or we have sent the wrong product.

International Orders

Customers outside the UK are responsible for the cost of returning items unless the goods are faulty or incorrect.

If you are returning an item worth more than £75, we recommend using a tracked service or purchasing shipping insurance, as we cannot guarantee receipt of untracked returns.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged, or you have received the wrong product, please contact us as soon as possible at hello@wildishclub.co.uk with details and, where possible, photographs. We'll work with you to resolve the issue as quickly as possible.

Nothing in this policy affects your statutory rights if goods are faulty, not as described or not fit for purpose.

Exchanges

If you'd like to exchange an item, the quickest option is to return your original purchase and place a new order once your return has been approved.

If you're unsure which option is best, email us and we'll be happy to help.

Non-Returnable Items

We cannot accept returns for:

• Personalised or custom-made products.

• Perishable goods, including food, flowers and plants.

• Personal care products.

• Gift cards.

• Sale or clearance items (unless faulty).

• Hazardous materials, flammable liquids or gases.

If you're unsure whether your item is eligible for return, please get in touch before sending it back.

Gift Returns

If your item was purchased as a gift and shipped directly to you, we'll issue a gift credit once the returned item has been received and approved.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the payment.

If more than 15 business days have passed since your refund was approved, please contact us at hello@wildishclub.co.uk.

European Union Customers

If your order is delivered within the European Union, you may also have additional statutory cancellation rights. Please see our Right of Withdrawal page for full details.